About Freedom Communications

Freedom Communications, Inc. BBB Business Review

We are an independent Verizon Wireless Authorized Retailer established in 1997. At Freedom Customer Service is our absolute number one priority. We appreciate and are thankful for your business with our feeling being great customer service, referrals and repeat customers are our best source of “advertising”. We want you to be comfortable stopping in before or after your purchase for any help or questions knowing we will strive to find the best possible solution for you. It doesn’t have to be a stressful, confusing or painful experience! Buying from us means:

  • Trade in Options

  • Free Photo and Contact Transfer

  • Walk out Working


    (calls, voice mail, web and email)

  • Stop by anytime support

  • Guaranteed anytime loaner phone


    (deposit may be required)

  • Free Smartphone Classes Available

Outstanding Customer Service

Manny, I still can’t believe you opened the store for us at midnight last night to get our new Galaxy Nexus. I am now a lifetime customer, and will recommend you to EVERYONE I know. You rock Manny!”

The service and staff is always so friendly and professional. Running my own business I can appreciate how they take care of their customers. We are always taken care of at the Freedom stores.”

I live and work in Newburyport, MA and I wanted to send you an email telling you how incredible your team is at the Freedcom Store in Newburyport. They are truly outstanding in providing technical service of all of your Verizon devices and they have incredible knowledge and depth of your overall service coverages and options. As a manager of a team of people, I know clearly how difficult it is to have a strong and knowledgeable people that can service different customer needs.  The team that you have in place including Dara who’s email I don’t have is amazing, and they are genuine people. They go out of their way to help. They go out of their way to help you with whatever issue, need or service that would provide the customer with the best result. My friend Michelle and I are truly grateful for the service and care that your team has provided us.  If there is anything that both Michelle and I can do to keep them happy and permanently in Newburyport, please let us know. Happy Holidays…Thank you”